Last updated: September 4, 2025
This Shipping Policy explains how shipping works on chalkcloset.com (“chalkcloset,” “we,” “our,” “us”). It applies to all sellers and buyers and supplements our Terms of Use, Seller/Vendor Policy, Returns & Refunds, and Prohibited Items.
Venue reminder: chalkcloset is a marketplace. Except where we say otherwise, shipping is arranged by the seller and fulfilled by third-party carriers.
1) Where We Ship
- Domestic U.S.: 50 states, D.C., and U.S. P.O. Boxes (carrier permitting).
- APO/FPO/DPO: Allowed where the carrier supports it (expect longer timelines).
- International: Not offered unless a listing explicitly states otherwise.
2) Handling Time & Dispatch
- Sellers must ship within the handling time shown on the listing (set by the seller).
- If a delay occurs, the seller must message the buyer with a new ETA. If the buyer doesn’t agree, the order should be cancelled and refunded (see Returns & Refunds).
3) Carriers, Services & Tracking
- Sellers must use a trackable service (e.g., USPS, UPS).
- A valid tracking number must be uploaded to the order.
- Tracking is the official status for delivery and transit milestones.
4) Packaging Standards
- Use clean, sturdy packaging sized to the garment; protect embellishments (sequins, crystals).
- Seal all openings; include a packing slip or order number inside the package.
- Remove or black out prior labels/barcodes if reusing boxes.
5) Addresses & Rerouting
- Ship only to the address provided at checkout.
- Post-purchase address changes/reroutes are not supported. Cancel and repurchase if an address is wrong.
- Undeliverable/return-to-sender packages are handled under Section 10.
6) Signature & Insurance
- High-value orders: We may require signature confirmation or insurance at our discretion (shown at checkout if enforced).
- Sellers may choose to add signature/insurance; if so, state it in the listing.
7) Estimated Delivery Timeframes (Typical, Not Guaranteed)
- USPS Ground/First-Class/Advantage: ~2–7 business days
- USPS Priority: ~1–4 business days
- UPS Ground: ~1–5 business days
Delays can occur due to weather, holidays, carrier backlogs, or address issues.
8) Local Pickup / In-Person Handoffs (Discouraged)
- Shipping with tracking is strongly preferred.
- If an in-person handoff is arranged, it must be between adults only in a public place.
- For issues after pickup, report within 24 hours with photos (see Returns & Refunds).
9) Lost, Late, or Damaged in Transit
- Late: If tracking stalls, the seller opens a carrier trace and keeps the buyer updated.
- Lost: If the carrier confirms loss, the seller refunds or replaces (if available) and may file a carrier claim.
- Damaged: Buyer must report within 3 days of delivery with photos of the item, packaging, and label; the seller refunds/replaces and may file a claim.
| Situation | Who Acts | Outcome |
|---|---|---|
| Tracking shows “Delivered,” buyer can’t locate | Buyer checks household/neighbors/local PO; seller may open trace | Case-by-case; theft after delivery is outside seller control |
| Tracking never updates | Seller opens trace/claim | Refund or replacement if lost is confirmed |
| Item arrives damaged | Buyer provides photos within 3 days; seller files claim | Refund/replacement per Returns & Refunds |
10) Undeliverable, Refused, or Return-to-Sender
- If a package is returned for incorrect/insufficient address or refusal:
- Buyer address error: Buyer pays re-ship costs or can request a refund minus original shipping (if the item is received back in original condition).
- Seller addressing error: Seller reships at their expense or refunds in full.
- Refunds follow our Returns & Refunds timelines once the item is back with the seller.
11) Combined Shipping
- Sellers may offer combined shipping for multiple items; details must be stated in the listing or shop description.
- If combined shipping is not set up, orders are shipped separately.
12) Shipping Costs & Who Pays
- The listing will indicate whether shipping is free, flat-rate, or calculated.
- Unless a listing states otherwise:
- Buyer pays shipping at checkout.
- Seller pays for return shipping when responsible for not-as-described, wrong item, or transit damage (see Returns & Refunds).
- Buyer pays return shipping for remorse/fit returns when allowed.
13) Proof of Shipment & Delivery
- Acceptable proof of shipment: carrier acceptance scan or receipt showing date and destination ZIP.
- Acceptable proof of delivery: carrier tracking showing “Delivered” to the destination ZIP (or exact address where provided by carrier).
14) Prohibited Shipments & Compliance
- Do not ship prohibited items (see Prohibited Items).
- Follow carrier rules (e.g., restricted materials) and applicable laws.
- Mislabeling contents to reduce postage or bypass restrictions is not allowed.
15) Risk of Loss
- Unless the law says otherwise or a listing states differently, risk of loss passes to the buyer when the carrier accepts the package addressed to the buyer’s checkout address. Insurance/signature can mitigate risk.
16) Disputes
- Try to resolve in order messages first.
- If unresolved, email [email protected] with the order number, tracking, and photos. We may place payout holds and make a good-faith administrative decision based on evidence and user history.
17) Changes to This Policy
We may update this page. The “Last updated” date reflects the latest version. Material changes may be announced on-site.
18) Contact
Questions about shipping?
[email protected]