How this policy works

The Cancellation, Return, and Exchange Policy decides whether a buyer is eligible for a refund. This policy explains how much to refund, how to issue it, and what records vendors should keep.

Refund types

• Full refund: item price plus refundable shipping, tax, or other charges when required by the scenario.
• Partial refund: a documented price adjustment, often used when the buyer keeps the item.
• Partial-order refund: a refund for one item in a multi-item order or bundle.
• Store credit or exchanges may be used only when the buyer clearly agrees in chalkcloset messages.

What to refund

• Pre-shipment cancellation: refund 100% of the item price and shipping. Do not deduct processor fees for a timely cancellation.
• Item not as described, wrong item, missing item, counterfeit, or damage in transit: refund the item price and original shipping. The vendor pays return shipping or agrees to a keep-it partial refund.
• Buyer’s remorse or did not fit: if the vendor accepts the return, refund the item price only. Original and return shipping are not refunded unless the vendor chooses to be more generous.
• International orders: duties, taxes, and import fees are not refunded for remorse returns. For vendor-fault cases, use the return/remedy rules in the Cancellation, Return, and Exchange Policy.
• Local pickup: before handoff, treat it as a pre-shipment cancellation. After handoff, use the standard return rules.

Timing

• Vendors should issue approved refunds within 2 business days after approving a cancellation, receiving and inspecting a valid return, or agreeing to a keep-it partial refund.
• Payment processors and banks usually take 3-10 business days to show funds back on the buyer’s payment method after the refund is issued.

Partial refunds and deductions

• Never deduct restocking fees, processor fees, or original shipping from vendor-fault outcomes such as INAD, damage, wrong item, missing item, or counterfeit.
• For remorse returns only, vendors may withhold original shipping and may apply a restocking deduction up to 15% if it was clearly disclosed before purchase.
• If a remorse return comes back used, unwashed, stained, smoky, damaged, or otherwise not resale-ready, the vendor may deny the return or apply a larger documented deduction, generally 20-50%, with dated photos and notes.

Records and disputes

• Keep order records, tracking, carrier claims, return photos, inspection notes, refund screenshots, and buyer messages.
• Do not issue duplicate refunds if a chargeback, payment dispute, or platform mediation is already active. Contact chalkcloset support so the case can be handled in one place.
• Repeated slow refunds, undocumented deductions, or off-platform arrangements may lead to account limits or vendor removal.