This is a long description for the test product
| Weight | 1 lbs |
|---|---|
| Back Style | Keyhole |
| Brand | Alpha Factor |
| Condition | Like New |
| Embellishments | Crystals |
| Fabric/Finish | Mesh |
Only logged in customers who have purchased this product may leave a review.
No more offers for this product!
Shipping Policy
This Shipping Policy sets the minimum standards all vendors (“you”) must follow when fulfilling orders on ChalkCloset.com (“ChalkCloset,” “we,” “our”). It’s part of the Vendor Terms and your storefront rules. By listing an item, you agree to comply.
1) Where you may ship
Domestic (US): Allowed by default.
International: Optional. If you enable it, you’re responsible for correct customs forms, truthful descriptions (e.g., “used apparel”), HS codes, and any export restrictions. Buyers are responsible for duties/taxes unless your listing clearly states otherwise.
2) Handling time (when you must ship)
Deadline: Ship within 3 business days of payment, unless your listing states a longer handling time and is clearly shown at checkout.
Missed deadlines: If you miss your stated handling time by more than 2 business days without buyer consent, ChalkCloset may cancel the order and refund the buyer.
3) Packaging & cleanliness standards
Clean & ready-to-wear: Leotards must be freshly laundered, fully dry, and free of pet hair, strong odors, glitter transfer, or residue.
Bag & protect: Place garments in a sealed poly bag (or garment bag) before the mailer/box to protect from moisture.
Remove personal info: Black out or remove any names, team rosters, or school identifiers on tags for privacy.
Labeling: Include a return address that matches your vendor account.
4) Carriers, services & tracking
Approved carriers: USPS, UPS, FedEx, DHL (and equivalent national posts if shipping internationally).
Tracking required: You must provide a valid tracking number on the order within your handling time.
Service level: Choose a service that includes tracking (e.g., USPS Ground Advantage, Priority Mail, UPS Ground).
Insurance & signature: Optional but strongly recommended for orders $100+. If you add these costs, disclose them in your listing or shipping profile.
5) Shipping rates & who pays
Rates: You set your shipping rates (flat, calculated, or free). Make them accurate and fair.
At checkout: Shipping charges shown to the buyer are what they pay at checkout.
Commission & fees: See your Vendor Commission & Fees terms for how fees apply to shipping charges. (If you’re unsure, assume you’re responsible for your own shipping costs unless your listing states “free shipping.”)
6) Address changes & safe delivery
Ship to the order address only. Do not accept off-platform address changes. Ask the buyer to cancel and reorder if needed.
Secure packaging: Use sturdy mailers/boxes and appropriate tape.
Mailbox theft prevention: For high-value orders or delivery-risk addresses, consider signature confirmation.
7) Marking orders as shipped & communication
Upload tracking within your handling time and mark the order as shipped.
Buyer messages: Respond to buyer shipping questions within 2 business days.
Delays: If an unavoidable delay occurs (weather, carrier outage), message the buyer promptly with the new estimate.
8) Lost, delayed, or damaged in transit
Delayed scans: Ask the buyer to allow 5 business days beyond the estimated delivery for domestic, 10 business days for international.
Lost packages: If tracking shows no movement for 7+ business days (domestic) or 21+ business days (international), open a carrier inquiry/claim. Coordinate with the buyer.
Delivered but not received: Ask the buyer to check with household members, neighbors, and the local post office. If still unresolved, signature confirmation or insurance (if purchased) will govern claims.
Damaged items: The buyer should provide photos of the packaging and item. You must file the carrier claim if you purchased the label/insurance. Issue a resolution per your Return/Refund Policy and the carrier’s outcome.
9) Return-to-sender & reshipment
Buyer address error/undeliverable: If a parcel returns to you, notify the buyer. You may:
Reship upon receipt of the correct address with buyer-paid re-shipping, or
Cancel and refund the item price (shipping is non-refundable if you shipped to the address provided).
Vendor error (wrong label/service): You cover the re-ship cost or provide a full refund.
10) Local pickup / in-person handoff (optional)
If enabled by you:
Arrange details only via ChalkCloset messages.
Meet in a public, well-lit location.
After handoff, mark the order as delivered and attach a photo of the handoff or a signed receipt.
Assumption of risk: ChalkCloset does not supervise in-person exchanges and is not responsible for incidents during meetups.
11) Prohibited & restricted shipments
No hazardous materials or add-ons (e.g., solvents, aerosol adhesives).
No items that violate ChalkCloset content rules (e.g., counterfeit goods).
Only ship the exact item purchased—no substitutions.
12) Documentation you should keep
Proof of shipment: Receipt or label record with date, destination city/ZIP, and tracking number.
Proof of condition: Clear photos of the item and packaging before sealing, especially for higher-value orders.
Retain records for 90 days after delivery (or longer if required by your local laws).
13) Dispute resolution
Follow the steps above (claims, communication, documentation).
If you and the buyer can’t reach agreement, ChalkCloset may step in based on tracking, messages, and this policy. Non-compliance with this policy may result in reversal of funds and/or account action.
14) Policy enforcement
Failure to meet these standards (late shipping, no tracking, repeated loss/damage without improvements, unsafe packaging, etc.) may lead to warnings, listing removal, order cancellation, fund holds, or account suspension.
15) Updates
We may update this policy at any time. Continued selling after updates constitutes acceptance of the new terms.
Quick checklist for every shipment
Launder → dry → lint-free → sealed in a poly bag.
Correct buyer address (from the order only).
Sturdy mailer/box; include return address.
Trackable service (consider insurance/signature ≥ $100).
Upload tracking and mark as shipped within your handling time.
Keep proof of shipment and pre-shipment photos.
Refund Policy
ChalkCloset Vendor Refund Policy
Last updated: September 2, 2025
This Refund Policy explains how refunds are issued on ChalkCloset.com (“ChalkCloset,” “we”). It sits alongside, and does not change, our Cancellation/Return/Exchange Policy (which determines when a cancellation, return, or exchange is allowed) and the Shipping Policy (which covers loss/damage handling). If there’s any tension, those policies control eligibility; this policy controls the mechanics of the refund once eligibility is confirmed. (Not legal advice.)
1) Scope & hierarchy
Eligibility for a refund (e.g., INAD, damage, remorse, cancellations) is governed by the Cancellation/Return/Exchange Policy.
This policy governs: refund amount, method, timing, documentation, and partial refund rules once a case is approved.
Where consumer law grants the buyer stronger rights, that law prevails.
2) Refund types we support
Full refund — item price + any refundable charges (see §3).
Partial refund — a portion of the item price or shipping, used for agreed adjustments or “keep-it” outcomes.
Multi-line/partial-order refund — refund for one or more items in a multi-item order.
“Keep-it” partial refunds (buyer keeps the item and accepts a price adjustment) must be explicitly agreed in ChalkCloset messages.
3) What’s included (by scenario)
Amounts below mirror the Cancellation/Return/Exchange Policy (C/R/E) to avoid conflicts:
Cancellations (pre-shipment): Refund 100% of item + shipping. No processor-fee deductions for timely buyer-requested pre-ship cancellations.
INAD / wrong item / damaged in transit / counterfeit: Refund item + original shipping. Return-label cost is the vendor’s responsibility or replaced by an agreed keep-it partial refund. No deductions for restocking or fees.
Buyer’s remorse / didn’t fit (if vendor accepts): Refund item price only. Original and return shipping are not refunded. Restocking deductions must follow §6.
International orders: Duties/taxes are not refunded for remorse returns; for INAD/damage, follow C/R/E for vendor-paid return or local remedy.
Local pickup: If canceled before handoff, treat as pre-shipment cancellation (full refund). After handoff, follow C/R/E outcomes.
Taxes: Any sales tax/refundable tax components are refunded to the extent required by law and platform settings when the related item amount is refunded.
4) Refund method
Refunds are made to the original payment method.
Store credit or exchange may be used only with buyer consent documented in ChalkCloset messages.
For split tenders (if applicable), we refund proportionally.
5) Timing & service levels
Vendor action: Issue the refund in your dashboard within 2 business days of:
approving a pre-shipment cancellation, or
receiving a valid return and completing inspection, or
agreeing to a keep-it/partial refund.
Payment networks: Most processors display funds to buyers in 3–10 business days after you issue the refund.
6) Partial refunds & deductions (when allowed)
Never deduct on INAD/damage/counterfeit outcomes.
For remorse returns (only if you accept them), you may:
Withhold original shipping, and
Apply a restocking deduction up to 15% iff:
it was clearly disclosed on your listing/shop page, and
the returned item meets the hygiene/condition rules in C/R/E.
If the returned item is not in resale condition on a remorse case, you may deny or apply a larger reasonable deduction (20–50%) with dated photos and notes, per C/R/E standards.
7) Documentation you must keep
Keep for 90 days after delivery/refund (longer if law requires):
Pre-shipment photos of item & packing; label/receipt; tracking scans.
Buyer’s claim photos/video (defects, damage, packaging).
Your approval messages, RMA instructions, and refund confirmation.
8) Multi-item orders & bundles
Refund only the affected line(s) unless the entire order is canceled/returned.
For bundles sold as one SKU, refund rules apply to the bundle as a unit unless you explicitly listed components with separate prices.
9) Currency, exchange rates, and fees
Refunds are issued in the original transaction currency.
Any FX differences are borne by the buyer’s card/bank per their terms.
Do not pass payment-processor costs to the buyer except on remorse returns where non-refundable processor fees were clearly disclosed and are permitted by law/processor. Never deduct such fees on INAD/damage/counterfeit cases.
10) Chargebacks & double refunds
If a buyer files a chargeback, continue cooperating and provide your documentation.
Do not issue a platform refund after a chargeback has been credited to the buyer; contact Support to avoid a double refund.
Over-refunds or double refunds may be debited from your settlements.
11) Platform mediation & enforcement
If a refund isn’t issued per this policy and C/R/E within the stated timelines, ChalkCloset may step in to issue or reverse funds based on evidence.
Repeated non-compliance (e.g., late refunds, unauthorized deductions) may result in fund holds, listing removal, or account action.
12) Accessibility & plain-language summaries
Vendors should mirror this policy in their shop pages using clear, buyer-friendly language.
If you offer more generous terms (e.g., free returns), state them clearly; they must not offer less than the marketplace minimums.
13) Updates
We may update this policy at any time. Continuing to sell after updates constitutes acceptance of the new terms.
Quick reference (what to refund)
| Outcome (see C/R/E for eligibility) | Refund Item? | Refund Original Shipping? | Return Label Paid By | Restocking Allowed? |
|---|---|---|---|---|
| Pre-ship cancellation (buyer or vendor) | Yes | Yes | n/a | No |
| INAD / wrong / damaged / counterfeit | Yes | Yes | Vendor (or keep-it partial by agreement) | No |
| Buyer’s remorse / didn’t fit (if allowed) | Yes | No | Buyer | Only if pre-disclosed; see §6 |
| International remorse | Yes | No | Buyer | Only if pre-disclosed |
Cancellation / Return / Exchange Policy
ChalkCloset Vendor Cancellation • Return • Exchange Policy
Last updated: September 2, 2025
These are marketplace-wide minimum standards for all vendors (“you”) on ChalkCloset.com (“ChalkCloset,” “we”). You may post stricter or more generous shop rules only if they meet or exceed these minimums and are clearly shown on listings and at checkout. If your shop rules conflict, this policy controls unless local law gives the buyer stronger rights. (Not legal advice.)
A) Definitions (plain English)
Cancel: Buyer (or vendor) stops the order before it ships.
Return: Buyer sends back an item after delivery for refund.
Exchange: Buyer trades for a different size/color/item; handled as return + new order unless both sides agree otherwise.
INAD: “Item Not As Described” (wrong item/size/brand, undisclosed damage, counterfeit, major color/defect variance).
B) Cancellations
1) Buyer-initiated (pre-shipment)
Allowed until you upload tracking/mark as shipped (or hand off at local pickup).
Refund: 100% of item + shipping. Vendors may not deduct payment-processor fees for timely pre-ship cancellations.
Response time: You must approve/deny within 2 business days. Silence may lead to ChalkCloset cancellation.
2) Auto-cancellation for late ship
If you miss your stated handling time by >2 business days without buyer consent, ChalkCloset may cancel and refund the buyer.
3) Vendor-initiated
Permitted only if: item unavailable, listing error, invalid address (undeliverable), suspected fraud, or buyer requests.
Refund: 100% of item + shipping. Message the buyer with the reason.
4) Local pickup
Cancellable any time before handoff. If either party no-shows, coordinate a new time or cancel.
5) Auctions (if enabled)
Winning bids are final and not cancellable by the buyer except for INAD/counterfeit or where law requires.
C) Returns (after delivery)
1) Required returns (vendor at fault)
You must accept returns for INAD, wrong/missing item, damaged in transit, counterfeit.
Buyer reports within: 72 hours of delivery with photos/video.
Who pays return shipping: Vendor (or offer a keep-it partial refund the buyer agrees to).
Refund includes: Item + original shipping.
2) Buyer’s remorse / didn’t fit / changed mind
Optional but recommended. If you accept remorse returns, allow at least 7 calendar days from delivery to request.
Who pays return shipping: Buyer.
Refund includes: Item price only (shipping non-refundable).
Restocking fee: Allowed up to 15% if disclosed on the listing/shop page.
3) Hygiene & condition (leotards/athletic apparel)
Must be freshly laundered, dry, odor-free, no glitter/deodorant/makeup transfer, no pet hair.
Only brief try-on over undergarments; no training use.
Return in a sealed inner bag plus mailer/box.
If returned not in resale condition (outside INAD/damage), you may deny or deduct 20–50% with photo proof.
4) Non-returnable categories
Items explicitly marked “Final Sale/Clearance.”
Personalized/custom-made items (unless INAD/counterfeit).
Health-sensitive accessories (e.g., undergarments) when applicable law permits.
Final Sale status never overrides your duty to remedy INAD/damage/counterfeit.
5) International orders
Remorse: Duties/taxes/fees are not refunded.
INAD/damage: Vendor covers return shipping or offers a mutually agreed local remedy (e.g., partial refund).
D) Exchanges
Prefer return + new purchase for clear tracking and protection.
If doing a direct exchange, record the agreement in ChalkCloset messages.
Shipping for exchanges:
INAD/damage: Vendor pays outbound exchange shipping.
Remorse: Buyer pays outbound exchange shipping.
E) How to run a return/exchange (RMA flow)
Buyer requests within the time window (72h for issues; 7d for remorse if accepted).
Vendor responds within 2 business days with approval, packing steps, and a prepaid label if vendor is paying.
Buyer ships back within 5 business days using a trackable service.
Vendor inspects within 2 business days of receipt and issues the refund or ships the exchange.
Refund method: Original payment route unless both parties agree to store credit.
F) Evidence & documentation
Buyer: unboxing photos/video, defect images, label and packaging.
Vendor: pre-shipment photos of item and packing, label/receipt, and tracking scans.
Keep records 90 days after delivery.
G) Disputes, abuse & enforcement
Serial abuse (item switching, baseless chargebacks, repeated late shipping) may trigger fund holds, listing removal, or account action.
If parties can’t resolve a case within 3 business days of first report, ChalkCloset may decide based on messages, tracking, and this policy.
H) Timelines & money movement
Vendors must issue refunds within 2 business days after receiving a valid return.
Payment networks typically display funds to buyers in 3–10 business days after refund issuance.
I) Policy relationships
See also: Shipping Policy (packaging, tracking, insurance, local pickup), Prohibited Items Policy, and Vendor Terms.
Where consumer law grants stronger rights, that law prevails.
J) Quick matrices
1) Cancellation (pre-shipment)
| Trigger | Allowed? | Refund | Notes |
|---|---|---|---|
| Buyer asks before tracking | Yes | Item + shipping (100%) | No processor-fee deductions |
| Vendor can’t fulfill | Yes (vendor-init) | Item + shipping (100%) | Notify buyer with reason |
| Handling time exceeded by >2 biz days | ChalkCloset may cancel | Item + shipping (100%) | Buyer consent avoids this |
| Auction win | Generally No | — | Except INAD/counterfeit or where law requires |
2) Returns/Exchanges (post-delivery)
| Scenario | Request Window | Return Ship Paid By | Refund Includes | Exchange Ship |
|---|---|---|---|---|
| INAD / wrong / damaged / counterfeit | 72h | Vendor | Item + original shipping | Vendor |
| Buyer’s remorse / fit (if allowed) | 7d | Buyer | Item only | Buyer |
| International remorse | 7d | Buyer | Item only | Buyer |
| Not in resale condition (remorse) | — | — | Partial or deny (photo proof) | — |
K) Updates
We may update this policy at any time. Continuing to sell after updates means you accept the new terms.
Vendor shipping/returns checklist (tack on your packing station)
Upload tracking within handling time; never ship off-platform.
For issues: respond to return/cancel requests within 2 business days.
For remorse (if you allow it): show restocking fee and who pays return shipping on the listing.
Inspect returns promptly; refund within 2 business days of receipt.
Keep photos and tracking for 90 days.
General Inquiries
There are no inquiries yet.
Reviews
There are no reviews yet.