Last updated: September 4, 2025

This Privacy Policy explains how chalkcloset.com (“chalkcloset.com,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information in the United States. It applies to our website, marketplace features, communications, and related services (collectively, the “Services”). This policy does not cover third-party websites, apps, or services we don’t control, including individual sellers’ off-platform activities.

If you do not agree with this Policy, please do not use the Services.

Note for sellers: If you collect or use buyer information outside of chalkcloset.com (e.g., emailing buyers directly, shipping from your own system), you are responsible for complying with applicable laws and posting your own privacy disclosures where required.

1) Scope; U.S. State Privacy Laws

This policy is designed for U.S. users and addresses U.S. privacy laws including, as applicable, California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA). Section 12 includes state-specific rights and disclosures.

We generally store and process data in the United States.

2) Personal Information We Collect

A. Information You Provide

  • Account & Profile: name, display name, username, email, password, profile photo/avatar, biography, preferred settings.
  • Marketplace Activity: listings you create (title, price, photos, descriptions, condition), messages with buyers/sellers, comments/reviews, order details, shipping details, return/cancellation info, dispute info.
  • Transactions: order totals, items purchased/sold, payment method, limited payment details. (Full card data is handled by our payment processors; see Section 7.)
  • Communications: support requests, email content, feedback, survey responses.
  • Promotions: contest entries, referrals, loyalty programs, or other incentives (if offered).
  • Customer Service & Verification: documents or information you share to verify identity or resolve issues (e.g., proof of shipping).

B. Information Collected Automatically

  • Device/Usage Data: IP address, browser type/version, OS, device IDs, language, referring/exit pages, clickstream, session duration, pages viewed, and timestamps.
  • Cookies & Similar Technologies: cookies, pixels, local storage, and similar tools for authentication, preferences, analytics, security/fraud prevention, and advertising/measurement. See our Cookie Policy (linked on site) for details and choices.

C. Information from Third Parties

  • Payments: limited data from payment processors (e.g., Stripe, PayPal) about payment status, chargebacks, or billing updates.
  • Authentication & Anti-Fraud: risk signals from security vendors (e.g., bot detection, IP reputation).
  • Analytics & Advertising Partners: aggregated or pseudonymous analytics, performance metrics, referral and campaign data.
  • Social or Referral Sources: if you link or share content from social platforms (subject to your settings with those platforms).

D. Sensitive Information

We do not seek to collect sensitive personal information (e.g., government IDs, precise geolocation, health information). If you voluntarily provide such data (e.g., in a support email), we will use it only as necessary to fulfill your request.

3) Why We Use Your Information (Purposes)

  • Provide & Improve Services: account creation, listing and discovery, search, checkout, order management.
  • Facilitate Marketplace Transactions: connecting buyers and sellers, order confirmations, shipping updates, refunds/returns.
  • Security & Integrity: authentication, monitoring, preventing spam/abuse/fraud, enforcing policies and terms.
  • Customer Support: responding to questions, resolving disputes, troubleshooting.
  • Communications: service messages (e.g., order alerts, policy updates) and—if you opt in—marketing/newsletters.
  • Analytics: site performance, product development, and usage insights to improve user experience.
  • Legal & Compliance: meeting legal obligations, defending legal claims, complying with law enforcement requests.
  • Advertising & Measurement (if used): to reach relevant audiences and measure campaign effectiveness, including “cross-context behavioral advertising” per California law.

4) Our Legal Bases (where required by state law)

We process personal information with your consent (where required), to perform a contract with you (e.g., your account or a transaction), to pursue our legitimate interests (e.g., securing the Services, improving features), and to comply with legal obligations.

5) Disclosures of Personal Information

We disclose personal information to the following categories of recipients for the purposes above:

  • Service Providers/Processors: hosting and infrastructure, security/anti-fraud, analytics, email delivery, content moderation, customer support, and operational tools.
  • Payment Processors: e.g., Stripe/PayPal process your payment details; we receive status information but do not store full card numbers.
  • Sellers & Buyers: we share necessary order, shipping, and messaging details to fulfill marketplace transactions.
  • Advertising/Analytics Partners (if used): to deliver and measure ads; see Cookie Policy and your choices in Section 10.
  • Corporate Transactions: if we undergo a merger, acquisition, or asset sale.
  • Legal/Compliance: to comply with law or protect rights, safety, and property.

We do not disclose personal information to third parties for their own independent marketing without your consent.

6) Payments

We use third-party payment processors (e.g., Stripe, PayPal) to handle payments securely. We do not store full payment card numbers. Your use of payment methods is subject to those providers’ privacy policies and terms.

7) Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations (e.g., tax, accounting), resolve disputes, and enforce agreements. Retention periods vary by data type and purpose. We may anonymize or aggregate data for analytics and retain it without time limits.

8) Security

We employ administrative, organizational, and technical safeguards appropriate to the nature of the information we handle. No method of transmission or storage is 100% secure; you are responsible for maintaining the security of your account credentials.

9) Your Choices

  • Account Settings: update your profile, email preferences, and passwords in your account.
  • Marketing Emails: unsubscribe via footer links or account settings; we may still send service/transactional emails.
  • Cookies/Tracking: manage cookies through our Cookie Policy, your browser settings, or device settings.
  • Targeted Advertising (where applicable): opt out using industry tools (e.g., NAI/DAA) and browser/device settings; see state rights below.
  • Do Not Track (DNT): we currently do not respond to DNT signals. We honor applicable Global Privacy Control (GPC) signals for California “do not sell or share” where required.

10) Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us at [email protected] and we will take appropriate action, including deletion where required.

11) U.S. State Privacy Rights

Depending on your state of residence (e.g., CA, VA, CO, CT, UT), you may have some or all of the following rights, subject to exceptions:

  • Access/Know: request the categories and specific pieces of personal information we have collected about you.
  • Correct: request that we correct inaccurate personal information.
  • Delete: request deletion of personal information we collected from you.
  • Portability: request a copy of your personal information in a portable format.
  • Opt-Out:
    • of the sale or sharing of personal information (including cross-context behavioral advertising),
    • of targeted advertising, and
    • of profiling in furtherance of decisions producing legal/similar significant effects (where applicable).
  • Limit Use of Sensitive Personal Information (California): if we collect SPI for non-exempt purposes.
  • Appeal (VA/CO/CT): if we deny your request, you may appeal.

How to exercise your rights: Email [email protected] with the subject “Privacy Request” and specify your state and request. We will verify your identity (e.g., by confirming control of your email/account). You may also use an authorized agent (CA); we may require proof of authorization and your verification.

California “Notice at Collection” (summary):

  • Categories collected: Identifiers, commercial info, internet/network activity, user-generated content, geolocation (coarse/IP), inferences (limited), and the contents of communications you send us.
  • Purposes: See Section 4 above.
  • Retention: See Section 8.
  • Sale/Share: We do not sell your personal information for money. If we use advertising or analytics that qualifies as “share” under CPRA, you may opt out.
  • Sensitive PI: We do not intentionally collect SPI; if collected incidentally (e.g., in a support doc), we limit use to the purpose collected.
  • Financial Incentives: If we offer discounts or rewards programs that involve personal information, we will present a separate notice describing material terms and how to opt in/out.

Shine the Light (CA Civ. Code §1798.83): We do not share personal information with third parties for their direct marketing purposes without your consent.

Response Timeframes: We generally respond within 45 days (may extend where permitted). Appeals will be reviewed and responded to within applicable state time limits.

12) User Content & Public Visibility

Marketplace listings, reviews, and profile display names may be publicly visible on chalkcloset.com. Do not post information you do not want to make public. We may moderate or remove content per our Terms.

13) Social Features & External Links

The Services may include share buttons or links to third-party sites. Your interactions with those features are governed by the privacy policies of those third parties, not this Policy.

14) International Users

chalkcloset.com is intended for U.S. users. If you access the Services from outside the U.S., you understand your information may be processed in the United States, where laws may differ from those where you live.

15) Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice (e.g., by posting on the site or emailing you). The “Last updated” date at the top reflects the latest revision.

16) How to Reach Us

17) Quick Summary (Plain-English)

  • We collect data you provide (accounts, listings, messages, orders) and data gathered automatically (device, logs, cookies).
  • We use it to run and improve the marketplace, support transactions, secure the site, and—if enabled—measure advertising.
  • We share with service providers, payment processors, and counterparties to your transactions.
  • You have rights to access, delete, correct, or opt out of sales/sharing/targeted ads (varies by state).
  • We don’t sell your data for money. If our analytics/ads count as “sharing,” you can opt out.
  • Kids under 13 shouldn’t use the site.
  • Questions? Email [email protected].