Last updated: September 4, 2025

Welcome to chalkcloset.com (“chalkcloset,” “we,” “our,” “us”). This Vendor Policy (“Policy”) sets the rules for listing, selling, shipping, payouts, and compliance on our marketplace. By listing or selling on chalkcloset.com, you agree to this Policy.

1) Who Can Sell

  • Age & account: Sellers must be 18+ and maintain one account per person or business.
  • Accuracy: Your shop profile and listings must be truthful and up-to-date (brand, size, condition, defects).
  • Ownership: List only items you own and are authorized to sell. Counterfeits and stolen goods are prohibited.

2) What You May List

  • Allowed: Gymnastics apparel and accessories consistent with our marketplace focus (e.g., leotards, biketards, unitards, warm-ups, grips, scrunchies).
  • Condition: New or pre-owned is okay, but disclose wear, repairs, stains, odors, alterations, missing tags, or damaged embellishments.
  • Strictly prohibited: See Prohibited Items. Examples include: counterfeit/branded knockoffs, hazardous/soiled items, used undergarments, adult content, weapons, drugs, recalled products, or anything illegal.
  • Intellectual property: Do not use logos, team art, or catalog/brand photos unless you have permission. See DMCA.

3) Photos & Listings (Required Standards)

  • No minors modeling items. Use flat-lay, mannequin, or hanger shots only. See Child Safety.
  • No identifying backgrounds (schools, gyms, meets, rosters) and strip EXIF/geotags before upload.
  • Show the truth: Photograph notable flaws and tag/size labels when available.
  • Watermarks: You may watermark with your shop name; do not obscure the item.
  • No external contact bait: Don’t place phone numbers, emails, or “DM me on ___” in images or descriptions.

4) Pricing, Fees, and Off-Platform Deals

  • You set the price. Prices must include all seller-side costs except shipping (if you charge it separately).
  • Fees & commissions: Our current schedule appears on Fees & Payments. We may update fees with notice.
  • No fee circumvention: Steering buyers off-platform (e.g., listing as “$1, message me for real price,” QR codes, external links) is prohibited. We may assess the expected final value fee on the transaction, restrict your account, or remove listings.

5) Orders, Handling Time, and Cancellations

  • Accept & ship promptly: Set a realistic handling time and meet it. If you can’t, message the buyer and either agree on a new date or cancel.
  • Cancellations: Before shipment, you may cancel upon buyer request or for out-of-stock/errors. Frequent cancellations may lead to limits.
  • Accuracy matters: If an item differs materially from the listing, buyers may be entitled to a return/refund under Returns.

6) Shipping & Delivery

  • Tracking required: Use a trackable method and upload the tracking number. Keep proof of shipment.
  • Packaging: Use clean, secure packaging sized for the garment; avoid damage to appliqués/embellishments.
  • Address: Ship to the address supplied at checkout (no reroutes from messages).
  • Lost/Damaged in transit: Cooperate with carrier claims. Where buyer protection applies, we may require your timely response and photos of packaging.
  • Local meetups: We strongly recommend shipping. If you arrange a local handoff, meet in a public place with adults present. Never request or allow a minor to attend alone.

7) Returns, Refunds, and Disputes

  • Your policy: Your listings must comply with our Returns/Refunds/Cancellations baseline rules.
  • Defect/Not-as-described: If an item is misrepresented or arrives damaged (not carrier-caused), issue a remedy (replacement if you have one, partial refund, or full refund upon return).
  • Response times: Reply to buyer messages within 2 business days. Failure to respond can result in administrative decisions in the buyer’s favor and/or account limits.

8) Payments, Payouts, Holds, and Chargebacks

  • Processors: Payments are handled by third parties (e.g., Stripe, PayPal). You agree to their terms.
  • Payout timing: See Fees & Payments for payout cadence, thresholds, and methods.
  • Holds/reserves: To manage risk (e.g., new sellers, spikes in disputes/chargebacks), we may place a temporary hold or rolling reserve on part of your balance until orders show successful delivery.
  • Chargebacks: Provide requested evidence (photos, tracking, messages). Excessive chargebacks may trigger reserves or suspension.

9) Cash/Off-Platform Payments & Reverse Withdrawal

  • Discouraged: Off-platform payments (cash, external apps) are at your own risk and may void buyer protection tools.
  • Reverse withdrawal: If you receive the full payment directly from the buyer (e.g., COD, local cash), you must reverse-pay our commission/fees per Fees & Payments. Failure to do so may result in account suspension or debt collection.

10) Taxes & Regulatory Compliance

  • Sales tax: Where required as a marketplace facilitator, chalkcloset may collect and remit sales tax; where not required, you must collect/remit. Your order details will specify tax handling.
  • Income reporting: You are responsible for reporting your income and providing any tax forms we request (e.g., W-9). We may issue information returns (e.g., 1099-K) as required by law (thresholds can change).
  • Brand/label laws: Do not alter or misrepresent brands or fabric content.

11) Anti-Counterfeit & Authenticity

  • Zero tolerance: Counterfeit or trademark-infringing items are prohibited.
  • Proof on request: We may request proof of authenticity (receipts, tags, close-ups, provenance). Failure to provide it may result in takedown or suspension.
  • DMCA/Trademark: Rights holders can report to [email protected] or via DMCA (copyright). Trademark/persona complaints are handled under our Terms.

12) Messaging & Conduct

  • Be professional and courteous. No harassment, hate speech, threats, doxxing, or spam.
  • Keep negotiations on-platform. We may review message metadata/content to investigate fraud or safety issues consistent with our Privacy Policy.

13) Data & Privacy

  • Limit personal data exchanged with buyers to what’s needed to fulfill the order (shipping name/address).
  • Do not store, sell, or reuse buyer data for unrelated purposes.
  • Respect opt-out signals and our Privacy Choices framework when using permitted analytics/links in your shop.

14) Enforcement & Penalties

We may, at our discretion, remove listings, limit features, place reserves, suspend, or terminate accounts for:

  • policy or legal violations;
  • unsafe or deceptive practices;
  • excessive cancellations, INR (“item not received”), or SNAD (“significantly not as described”) rates;
  • fee or tax evasion;
  • suspected fraud, counterfeit, or IP violations;
  • child safety concerns.

For serious violations (e.g., child exploitation, fraud), we may notify payment providers, carriers, affected users, and—where appropriate—law enforcement.

15) Appeals

If you believe we made a mistake, email [email protected] with:

  • your username and shop name,
  • affected listing URLs,
  • a concise explanation with supporting evidence (photos, receipts, tracking).
    We may deny or limit appeals for safety or legal reasons.

16) Changes to This Policy

We may update this Policy. The “Last updated” date reflects the latest version. Material changes will be posted on-site and may be emailed to active sellers.

17) Contact

Seller Support — chalkcloset.com
Email: [email protected]